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Refund Policy
 
 
Just Pure Essentials Guarantees Your Satisfaction.

Although it's very rare, if for any reason you are not satisfied with your purchase we want to know about it. We stand behind our products 100%.

We guarantee the quality on everything we sell. If you think something doesn't match up to our description of it, or is defective in any way, return the unused portion,at least 1/2 full, for a 100% refund of the original product price, or equal exchange. Original shipping & handling charges are non-refundable.  This offer is void if product is more than 50% used.

Please email us at info@justpureessentials.com attn: Returns. All returns must be authorized by Just Pure Essentials in writing prior to returning the item(s) for a refund or exchange. Customer Service will make available to you a "Return Merchandize Authorization Number" or "RMA" number. This number is to be displayed on the outside shipping carton.

Return the unused portion of your item(s) within 30-days from the date of purchase.  We need you to return the unused product as it is. You are responsible to cover any shipping costs incurred to ship the item(s) back to our facility. We only ask that you include a short note telling us why you weren't completely satisfied. It is mandatory to include the purchase order number as this is equivalent to your sales receipt.

Customer Service:

Email: info@justpureessentials.com
Phone: 888-449-5326
Hours: Monday to Friday, 8:30 AM to 6:30 PM Pacific Time
Refund Instructions:
You will be advised by the Customer Service of the return address. Please don't ship products without RMA number. You will be asked to return product(s) to the following addresses:

Our Address
Just Pure Essentials
P.O. Box 891809
Temecula, CA 92589
United States

  • Packages that are returned without an RMA number will be refused upon returning to the warehouse(s).
  • Once we receive your return and it is approved, we will gladly exchange your item(s) or return your money.
  • Refunds may be settled using the same payment method used to pay for the original purchase. All refunds and exchanges are done within 5-10 business days.

Damaged, Defective, or Undelivered Product:

If product is damaged or defective, you are responsible to contact us by email within ten (10) business days from the purchase date. Photographs of the damaged package or product is very helpful. We will issue a call tag for the product and gladly send a replacement. Please do not discard any product and/or packaging from the shipment until instructed by customer service in writing. We will inspect the undesirable product upon receipt.

In the event that a shipment does not arrive at the address specified for the order or your order is incomplete you must report to Customer Service that the product was not received. We ask that these reports are made by email within ten (10) business days from the purchase date.

Stolen Merchandise:

In the event a package is stolen from the customer's premises after the successful delivery by parcel post or private courier, customer is encouraged to contact their local authorities and report the theft. Just Pure Essentials is not responsible for stolen merchandise once it is on the premises of the customer. Customer may notify Just Pure Essentials of the incident and request a replacement shipment for the same item(s). Company is under no obligation to replace the items for any lesser amount than the original price, but may do so in sympathy at its sole discretion. New shipping charges will be paid by customer.
 
 
 
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